FAQs
Shipping (US)
How long will it take for my order to ship?
Please allow us 1-2 business days for your order to be processed & Shipped. Once in the hands of the shipping carrier, we have no control over the shipping time.
However, it is estimated to be 2-5 business days
We cannot 100% guarantee any specific delivery dates.
Shipping Cost?
We are proud to offer a discounted rate of $2 shipping on all our products to the contiguous United States.
(Excludes Alaska & Hawaii)
How can I track my order?
After placing an order, you will receive an email confirmation containing your order number. Once your order has shipped, you will receive an email with a tracking number from the carrier. Please allow a day or so for the tracking information to update.
*Once the package has been shipped, Team Número is not responsible for any delays or delivery issues. If you believe your package has been misdelivered or stolen, please contact the postal service directly.
International Shipping
How is international shipping rates calculated?
International shipping rates vary based on the order weight and destination. USPS/UPS/DHL will calculate the cost automatically.
How long does international shipping take?
Standard international shipping time is estimated about a month or so.
We only have as much information as is seen on your shipment tracking page. If you need more assistance, it is best to contact the postal service directly.
Will I have to pay import taxes?
The customer will be responsible to cover any import fees or additional customs fees. These are determined based on which country the item is being shipped to.
Which Countries do you ship to?
We ship to almost every country in the world. You will be able to see qualifying destinations and shipping services at checkout.
Cancellations & Returns
Can I cancel my order?
Please contact us immediately if you wish to cancel your order.
Email: teamnumero.help@gmail.com
*(We reserve the right to refuse any cancelation at any time).
What is our return & exchange policy?
At this time, we do not accept returns or exchanges. All sales are final once your order has been processed.